Accessing Email Remotely

Note: These are general instructions. The instructions for a particular business may be slightly different.

Your email account at work can accessed from home or anywhere. There are 2 ways of doing it: By using a web browser, or by using the normal/full Outlook application.

By Using a Web Browser

Open a web browser on any computer with internet access and type in the remote access website address. If you do not know this, ask your network administrator. It usually looks something like the following, where "fabrikam" would be the business name:
    remote.fabrikam.com

It shows a webpage asking you for a username and password. Enter the same username and password that you use to login to computers at work, and hit the Enter key. On the next page, click "Check E-Mail" and it goes into Outlook Web Access/App (OWA).

You can send and receive messages in Outlook Web Access, and also view all messages that are stored in your mailbox on the server. It also gives you access to calendars. However it does not give you access to any email messages that are stored only on your personal computer as opposed to the server.

The web browser you use with Outlook Web Access can be Internet Explorer, Firefox, or Safari, but it has extra features if you use a recent version of Internet Explorer.

The above-mentioned webpage can also be used to change your password by yourself. After logging in, just click where it says "Change Password".

By Using Normal Outlook Application

If you use a laptop at work, you can take it home and connect it to the internet and open the normal Outlook application/program. Outlook will then attempt to connect to the server at work via the internet.

If it prompts you to enter a username and password, then enter the same username and password that you use to login to computers at work (including the laptop you use).

Probably unnecessary: If it rejects that username/password, then try entering the username in this format:
    FABRIKAM\j.smith
Where "FABRIKAM" is the domain (usually the same as the business name), and "j.smith" is the username. Note the slash must be the backward-facing slash ("\") not the forward-facing slash ("/"). And no spaces.

After Outlook has successfully connected to the server at work, Outlook operates exactly the same as if the laptop was plugged into the network at work, and you can send and receive messages etc.

If you have any questions or are experiencing difficulties, feel free to contact Inferic.

© 2012 Inferic Technology Pty Ltd